Privacy Policy - AXLROD (User)

1. Consent

By accessing or using the Platform, you:

• Provide free, specific, informed, and unambiguous consent for processing of your personal data
• Agree to the terms of this Privacy Policy

You may withdraw consent at any time, subject to legal and contractual obligations.

2. Data We Collect

2.1 Personal Data

We may collect:

• Name
• Mobile number
• Email address
• Address
• Profile details
• Booking and transaction history

2.2 Sensitive Personal Data (SPDI)

Collected only when necessary:

• Real-time location (GPS)
• Payment-related identifiers (tokenized data, transaction IDs)
• Device and usage data (IP address, device ID, OS, app logs)

3. Purpose of Processing

Your data is processed for:

• Service matching and booking
• Service fulfilment and communication
• Customer support and grievance handling
• Fraud detection and risk mitigation
• Payment processing
• Legal and regulatory compliance

4. Lawful Basis (DPDP Act)

We process personal data based on:

• Consent provided by you
• Legitimate uses, including:
  • Service delivery
  • Platform security
  • Prevention of fraud
  • Compliance with legal obligations

5. Data Sharing

We may share your data with:

• Service Providers (Partners) - to fulfil bookings
• Payment Gateways & Banks (e.g., Razorpay)
• Cloud & Technology Providers
• Government / Law Enforcement Authorities (when required by law)

We do NOT sell or rent personal data.

6. Data Storage & Cross-Border Transfer

• Data is stored on secure cloud infrastructure
• Data may be processed in India or other jurisdictions permitted under applicable laws
• Appropriate safeguards are implemented for cross-border transfers

7. Data Retention

We retain personal data:

• As long as necessary to provide services
• To comply with legal, tax, and regulatory obligations
• For fraud prevention and dispute resolution

Data is deleted or anonymized when no longer required.

8. Your Rights (DPDP Act)

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request erasure of data
• Withdraw consent
• Nominate another person (as per DPDP provisions)
• File a grievance

To exercise rights, contact us at: support@axlrod.in

9. Grievance Redressal

In accordance with applicable laws, the Grievance Officer is:

• Complaints will be acknowledged within 24 hours
• Resolved within 15 days

10. Security Practices

We implement industry-standard security measures:

• Encryption (in transit & at rest)
• Secure APIs
• Access control and authentication
• Regular security audits

11. Children's Privacy

The Platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal data of minors.

12. Data Breach Notification

In case of a data breach:

• Affected users will be notified
• Relevant authorities will be informed as required under law

13. Cookies & Tracking

We may use:

• Cookies
• Analytics tools
• Device identifiers

To:

• Improve user experience
• Analyze usage patterns
• Enhance security

Users may control cookies through device/browser settings.

14. Third-Party Links

The Platform may contain links to third-party services.

AXLROD is not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Platform constitutes acceptance of the updated policy.