Privacy Policy - AXLROD (Partner)

1. Consent

By registering or using the Platform, you:

• Provide free, specific, informed, and unambiguous consent for data processing
• Agree to this Privacy Policy

You may withdraw consent, subject to contractual and legal obligations.

2. Data We Collect

2.1 Personal Data

We collect:

• Full name
• Mobile number
• Email address
• Residential/business address
• Profile and service details

2.2 Sensitive Personal Data (SPDI)

Collected only where necessary:

• Government-issued ID:
  • Aadhaar / PAN / Driving License
• Bank account / UPI details
• Real-time location (for service tracking)
• Facial image / profile photo (verification & safety)
• Device & technical data:
  • IP address
  • Device ID
  • App usage logs

3. Purpose of Processing

Your data is used for:

• KYC and identity verification
• Partner onboarding and account management
• Job allocation and service matching
• Payment processing and payouts
• Fraud detection and risk mitigation
• Compliance with legal and regulatory obligations
• Platform safety and dispute resolution

4. Lawful Basis (DPDP Act)

We process data based on:

• Consent
• Legitimate uses, including:
  • Service execution
  • Security and fraud prevention
  • Legal compliance (KYC, tax, law enforcement requests)

5. Data Sharing

We may share your data with:

• Users (limited data only):
  • Name, profile, ratings, and service-related info
• Payment processors & banks (for payouts)
• Verification / KYC agencies
• Cloud and technology providers
• Government authorities / law enforcement when required

We do NOT sell personal data.

6. Data Storage & Cross-Border Transfer

• Data is stored on secure cloud infrastructure
• Data may be processed in India or other jurisdictions permitted by law
• Safeguards are implemented for cross-border transfers

7. Data Retention

We retain your data:

• During active partnership
• After deactivation, for:
  • Legal compliance
  • Tax obligations
  • Fraud prevention and dispute handling

Data is deleted or anonymized when no longer required.

8. Your Rights (DPDP Act)

You have the right to:

• Access your personal data
• Correct inaccuracies
• Request erasure (subject to legal retention requirements)
• Withdraw consent
• Nominate another individual (as per DPDP provisions)
• File a grievance

Requests can be made at: support@axlrod.in

9. Security Practices

We implement industry-standard safeguards:

• Encryption (data in transit & at rest)
• Access control & role-based permissions
• Secure APIs
• Continuous monitoring and audit logs

10. Location & Tracking

• Real-time location may be collected:
  • During active jobs
  • For safety, tracking, and fraud prevention

Location tracking is minimized when not required.

11. Children's Data

The Platform is intended only for individuals 18 years or older.

We do not knowingly process data of minors.

12. Data Breach Notification

In the event of a data breach:

• Affected partners will be notified
• Authorities will be informed as required by law

13. Grievance Redressal

• Complaints acknowledged within 24 hours
• Resolved within 15 days

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Platform constitutes acceptance of the updated policy.